1111dd Privacy Policy
At 1111dd, your privacy is treated as a core operational principle, not an afterthought. This Privacy Policy explains in clear, formal terms exactly what personal data we collect when you use our platform, how that data is used, who it may be shared with, how long we retain it, and what rights you hold over it. We encourage you to read this document in full before creating an account.
SSL-Encrypted Data Transmission
Every byte of data you transmit to and from 1111dd is protected by industry-standard SSL/TLS encryption. Your login credentials, payment details, and personal information travel through secured channels at all times.
No Sale of Personal Data
1111dd does not sell, rent, or trade your personal data to any marketing company, data broker, or unrelated third party. Your information is used solely for operating your account, processing transactions, and improving the platform.
Full Control Over Your Data
You have the right to access, correct, restrict, and request deletion of the personal data we hold on you. Submit a request at any time by contacting our support team at [email protected] and we will respond within the timeframes set out in the Your Privacy Rights section below.
Defined Retention Limits
We do not hold your data indefinitely. Retention periods are defined by legal obligation, account status, and operational necessity. Once the applicable retention period expires, your data is securely deleted or anonymised.
Transparent Cookie Use
We use only necessary and analytical cookies on 1111dd. We do not deploy intrusive advertising cookies or cross-site tracking pixels. Our cookie policy is explained in full in the Cookies section of this document.
Strict Under-18 Exclusion
1111dd is an 18+ platform. We do not knowingly collect or process personal data belonging to individuals under 18 years of age. Any account identified as belonging to a minor will be closed and associated data deleted promptly.
1. Data Controller & Scope of This Policy
This Privacy Policy applies to all personal data collected and processed by 1111dd in connection with the operation of the online casino and sports betting platform accessible at https://1111dd.app (the "Platform"). For the purposes of applicable data protection principles, 1111dd acts as the data controller in respect of personal data collected directly from players and website visitors.
This Policy applies to:
- All registered players who hold an account on the 1111dd Platform.
- All visitors who browse the 1111dd website without registering an account.
- All individuals who contact 1111dd's customer support team via live chat or email.
- All individuals who participate in promotions, surveys, or feedback programmes run by 1111dd.
This Policy does not apply to third-party websites, services, or applications that may be linked to or integrated with the Platform. 1111dd is not responsible for the privacy practices of those third parties, and you should review their respective privacy policies independently.
By registering an account on 1111dd or by continuing to use the Platform after this Policy has been updated, you acknowledge that you have read and understood the practices described herein. If you have questions, contact us at [email protected] before proceeding.
2. Information We Collect
1111dd collects personal data through multiple channels: directly from you when you register or interact with the Platform, automatically through your use of the Platform, and in limited cases from trusted third parties for identity verification purposes. The categories of personal data we collect are described below.
2.1 Registration & Account Data
When you create an account on 1111dd, we collect the following information:
- Full legal name as it appears on your government-issued identity document.
- Date of birth (used to verify that you meet the 18+ age requirement).
- Email address (used for account communication, security alerts, and promotional messages where opted in).
- Mobile phone number (used for two-factor authentication and account recovery).
- Residential address including city, district, and postcode — commonly Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, or other locations across Bangladesh.
- Preferred username and encrypted password hash.
- Currency preference (BDT / USDT / BTC).
2.2 Identity Verification (KYC) Data
To comply with our Know Your Customer (KYC) obligations and to process withdrawal requests, we may collect:
- A copy of a government-issued photo identity document (National Identity Card, passport, or driving licence).
- Proof of residential address dated within the last three months (utility bill, bank statement, or similar).
- Proof of payment method ownership (screenshot of bKash/Nagad/Rocket account linked to your registered mobile number, or bank statement confirming your name and account number).
- In enhanced due-diligence cases, a selfie or video verification may be requested to confirm document authenticity.
2.3 Financial Transaction Data
When you make deposits or withdrawals, we collect:
- Deposit and withdrawal amounts in BDT or equivalent cryptocurrency.
- Payment method identifiers (bKash wallet number, Nagad wallet number, Rocket number, Upay reference, USDT wallet address, BTC address — but never full card numbers for card payments).
- Transaction reference numbers and timestamps (BST).
- Transaction status and any associated error codes.
2.4 Gameplay & Betting Data
We record all gaming and betting activity on your account, including:
- Games played, bet amounts, win/loss outcomes, and session durations.
- Sports betting markets selected, odds accepted, and settlement outcomes.
- Bonus offers claimed and wagering progress.
- Responsible gaming tool activations (deposit limits, session limits, self-exclusion requests).
2.5 Technical & Device Data
When you access the Platform, we automatically collect certain technical information:
- IP address and approximate geolocation (country and city level).
- Device type, operating system, and browser version.
- Device fingerprint data used for fraud detection purposes.
- Pages visited, session duration, referral source, and navigation path within the Platform.
- Timestamps of logins, logouts, and key account actions.
2.6 Communications Data
If you contact 1111dd customer support, we retain records of those communications including live chat transcripts, email exchanges, and any documents or screenshots you submit in connection with a support request. This data is used to resolve your query, improve our support quality, and maintain a record of commitments made.
1111dd will never ask you to provide your full password, one-time PINs (OTPs), or full payment card numbers through live chat, email, or any other communication channel. If you receive such a request, do not comply and report it to [email protected] immediately.
3. How We Use Your Data
1111dd processes personal data only where there is a lawful basis for doing so. The primary bases on which we rely are: the performance of our contract with you (operating your account), our legitimate interests in running a safe and compliant platform, compliance with legal obligations, and in some cases your explicit consent. The table below maps the processing activities to their lawful basis.
| Processing Activity | Lawful Basis |
|---|---|
| Creating and managing your account | Performance of contract |
| Processing deposits and withdrawals | Performance of contract; legal obligation (AML compliance) |
| Identity and age verification (KYC) | Legal obligation; performance of contract |
| Fraud detection and security monitoring | Legitimate interests (protecting players and the platform) |
| Customer support communications | Performance of contract; legitimate interests |
| Responsible gaming tool management | Legal obligation; legitimate interests (player protection) |
| Sending promotional emails / platform notifications | Consent (opt-in); legitimate interests (direct marketing to existing players) |
| Platform analytics and performance optimisation | Legitimate interests (improving the platform) |
| Compliance with legal and regulatory requests | Legal obligation |
Marketing Communications
If you opt in to receiving promotional communications during registration, 1111dd may send you emails or platform notifications about bonuses, seasonal promotions (e.g., BPL season, Eid offers, Pohela Boishakh specials), new games, or platform updates. You may withdraw your consent and unsubscribe from marketing communications at any time by updating your account notification preferences or by contacting support at [email protected].
Withdrawing consent to marketing does not affect the lawfulness of any processing carried out before your withdrawal, and does not affect our right to send you essential service communications (e.g., account security alerts, transaction confirmations, policy update notices).
4. Data Sharing & Third Parties
1111dd does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share personal data only in the limited circumstances described below, and only to the minimum extent necessary for the stated purpose.
4.1 Payment Processing Partners
To process deposits and withdrawals, we share necessary transaction data (amount, your payment method identifier, and account reference) with our payment processing partners: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, and cryptocurrency network validators. These partners receive only the data required to execute your specific transaction. They are contractually prohibited from using your data for any other purpose.
4.2 Identity Verification Services
Where automated or manual KYC checks are required, we may share identity document images and personal details with reputable third-party identity verification service providers. These providers process your data strictly for the purpose of verifying your identity and age and are bound by confidentiality obligations.
4.3 Game Technology Providers
The casino games and sports betting markets available on 1111dd are powered by licensed game studio and data providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi, and sports data feed operators. These providers may receive anonymised session and bet data for the purpose of game integrity verification and dispute resolution. They do not receive your full identity or payment details.
4.4 Fraud Prevention & Security Services
We may share device fingerprint data, IP addresses, and transaction patterns with specialist fraud prevention and cybersecurity service providers. This data sharing is conducted in our legitimate interest of protecting the Platform and its players from fraud, money laundering, and account takeover attacks.
4.5 Legal & Regulatory Disclosure
1111dd may be required to disclose personal data to competent authorities, regulators, law enforcement agencies, or courts where we are legally compelled to do so by applicable law, court order, or regulatory directive. In such cases, we will disclose only the data specifically required and will notify you of the disclosure where we are legally permitted to do so.
All third parties who receive personal data from 1111dd are subject to contractual data processing agreements that require them to handle your data securely, use it only for the specified purpose, and comply with applicable data protection standards. We do not transfer your data to countries with inadequate data protection frameworks without appropriate safeguards in place.
5. Cookies & Tracking Technologies
1111dd uses cookies and similar tracking technologies to operate the Platform effectively, maintain your session state, and gather anonymised analytics data. We do not use advertising cookies, social media tracking pixels, or cross-site behavioural profiling technologies.
Categories of Cookies We Use
| Cookie Type | Purpose | Duration |
|---|---|---|
| Strictly Necessary | Maintain your authenticated session, store your language and currency preferences, enable secure payment flows, and prevent cross-site request forgery (CSRF). | Session / up to 30 days |
| Functional | Remember your preferred game lobby layout, notification settings, and responsible gaming tool configurations between sessions. | Up to 12 months |
| Analytical | Collect anonymised data on page visits, feature usage, error rates, and load times to help us improve the Platform. No individual player is identifiable from this data. | Up to 24 months |
| Security | Support fraud detection and device fingerprinting systems that protect your account and the integrity of the Platform. | Session / up to 90 days |
Managing Cookies
Strictly necessary and security cookies cannot be disabled without materially affecting the functionality and security of the Platform — disabling them may prevent you from logging in or processing transactions. Functional and analytical cookies may be disabled through your browser settings. Please note that disabling functional cookies may affect your user experience by resetting preferences between sessions.
For guidance on managing cookies in your specific browser, consult your browser's help documentation. Common browser cookie settings are accessible in the privacy or security section of your browser preferences.
6. Data Retention Periods
1111dd retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, to comply with legal and regulatory obligations, and to resolve disputes or enforce our agreements. The following retention schedule applies:
| Data Category | Retention Period |
|---|---|
| Account registration data | Duration of account plus 5 years after account closure (AML / legal compliance). |
| KYC identity documents | Duration of account plus 5 years after account closure. |
| Financial transaction records | Duration of account plus 7 years after last transaction (financial record-keeping obligations). |
| Gameplay and betting history | Duration of account plus 3 years after account closure. |
| Customer support communications | 3 years from the date of the last communication in a support thread. |
| Technical / device / IP data | 13 months from collection (rolling basis). |
| Marketing consent records | Until consent is withdrawn, plus 1 year as evidence of consent. |
| Self-exclusion records | Minimum 5 years from the date the exclusion was applied, regardless of account status. |
Upon expiry of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with an identifiable individual. Anonymised aggregated data (e.g., platform-wide statistics) may be retained indefinitely as it no longer constitutes personal data.
7. Your Privacy Rights
Subject to applicable law and certain conditions set out below, you have the following rights in relation to the personal data 1111dd holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Privacy Request — [Right Type]" and include your registered username and email address for verification purposes.
Right of Access
Request a copy of all personal data we hold about you. We will respond within 30 days.
Right to Rectification
Request correction of inaccurate or incomplete personal data held on your account.
Right to Erasure
Request deletion of your personal data where no longer necessary, subject to legal retention obligations.
Right to Restriction
Request that we restrict processing of your data while a dispute or correction request is being resolved.
Right to Portability
Receive a structured, machine-readable export of your account and transaction data.
Right to Object
Object to processing based on legitimate interests, including direct marketing communications.
Important Limitations
The right to erasure and the right to portability do not override 1111dd's legal obligations. Where we are required by law to retain certain data (e.g., financial transaction records for anti-money laundering compliance), we cannot delete that data during the mandatory retention period even upon request. We will always explain clearly which data can and cannot be deleted and why.
We will respond to all verifiable privacy rights requests within 30 calendar days of receipt. In complex cases, this period may be extended by a further 30 days, in which case we will notify you of the extension and the reason for it within the initial 30-day window.
To exercise any of your privacy rights, email [email protected] with the subject line "Privacy Request" and your registered account details. We aim to acknowledge all privacy requests within 2 business days (BST) and to resolve them fully within 30 calendar days.
8. Data Security Measures
1111dd implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security programme includes, but is not limited to, the following controls:
- Transport encryption: All data transmitted between your device and our servers is encrypted using TLS 1.2 or higher. We do not support legacy SSL or early TLS versions.
- Data encryption at rest: Sensitive personal data fields (including identity document images and financial identifiers) are encrypted at the database level using AES-256 encryption.
- Password security: Passwords are never stored in plain text. We use industry-standard adaptive hashing algorithms (bcrypt) with per-user salts. Even 1111dd staff cannot read your password.
- Two-factor authentication (2FA): All player accounts support 2FA via one-time passcode (OTP) delivered to your registered mobile number. We strongly encourage all players to enable 2FA from their account security settings.
- Access controls: Internal access to personal data is granted on a strict need-to-know basis. Staff with access to personal data are subject to confidentiality obligations and regular security awareness training.
- Fraud detection: Automated fraud detection systems monitor account activity, transaction patterns, and login behaviour in real time to identify and respond to suspicious activity.
- Penetration testing: 1111dd engages qualified third-party security professionals to conduct regular penetration testing and vulnerability assessments of the Platform.
- Incident response: In the event of a confirmed personal data breach that poses a risk to affected individuals, 1111dd will notify affected players and, where required, relevant authorities within the timeframe prescribed by applicable law.
No internet-based system is 100% immune to security threats. While we take every reasonable precaution to protect your data, you also play a role in account security. Use a strong, unique password, enable 2FA, and never share your login credentials with anyone. Report any suspected unauthorised access to [email protected] immediately.
9. Children & Minors
1111dd is strictly an 18+ platform. We do not knowingly collect, store, or process personal data from any individual under 18 years of age. If you are under 18, you must not register an account, deposit funds, or use any feature of this platform.
If 1111dd becomes aware, through our KYC process, a parental complaint, or any other means, that personal data has been collected from an individual under the age of 18, we will take immediate action to:
- Suspend the account pending investigation.
- Verify the account holder's age through document review.
- If the account holder is confirmed to be under 18, permanently close the account and delete all associated personal data, subject to any mandatory legal retention obligations.
- Return any real-money balance to the payment method used for deposit, after completing appropriate investigation.
If you are the parent or legal guardian of a minor who you believe has registered an account on 1111dd, please contact us immediately at [email protected] with the subject line "Underage Account Report". We will investigate and act promptly.
We encourage parents and guardians in Bangladesh and elsewhere to make use of parental control software to restrict access to online gambling platforms by individuals under 18 years of age.
10. Changes to This Privacy Policy
1111dd reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable law, or the features and services offered on the Platform. When we make material changes to this Policy, we will:
- Update the "Last updated" date displayed at the top of this page.
- Display a prominent notice on the Platform informing registered players of the change.
- Where the change materially affects your rights or obligations, send a direct notification to your registered email address at least 7 days before the changes take effect.
Your continued use of the Platform after the effective date of any updated Policy constitutes your acceptance of the revised terms. If you do not agree with any change to this Policy, you have the right to request account closure and deletion of your data (subject to mandatory retention obligations) by contacting [email protected] before the effective date.
Minor updates — such as typographical corrections, formatting improvements, or clarifications that do not alter the substance of our data practices — may be made without specific notification. We recommend reviewing this Policy periodically to stay informed of how we protect your personal data.
11. Contact & Privacy Requests
If you have any questions, concerns, or requests relating to this Privacy Policy or to the personal data 1111dd holds about you, please reach out to our support team using the contact details below. All privacy-related enquiries are handled by our dedicated data protection team.
- Email: [email protected] (plain text — not a link)
- Subject line for privacy requests: "Privacy Request — [Right Type]" (e.g., "Privacy Request — Access")
- Live chat: Available 24 hours a day, 7 days a week via the Platform.
- Response time: Privacy request acknowledgements within 2 business days (BST); full resolution within 30 calendar days.
- Office hours (BST): Bangladesh Standard Time, UTC+6.
When submitting a privacy rights request by email, please include your registered username and the email address associated with your 1111dd account so that we can verify your identity before processing the request. 1111dd will not process privacy rights requests from unverified senders to protect against unauthorised disclosure of personal data.
Your privacy matters to 1111dd. We are committed to responding to all legitimate data subject requests promptly, transparently, and in accordance with the principles set out in this Policy. If you are not satisfied with our response to a privacy request, you have the right to escalate the matter by writing to our compliance team at [email protected] with the subject line "Privacy Escalation".
Questions About Your Privacy?
Our English-language support team is available 24 /7 to help you understand your data rights, submit a privacy request, or answer any questions about how 1111dd protects your personal information.